more sales with advice
Shoppers get help at the moment they decide, so more visits end in a sale.1
Results
What retail chains achieve with cWatch.
larger baskets
Advice on the spot adds the products that go with the main purchase.1
faster response to tasks and equipment alerts
Alerts from machines, counters and checkouts go straight to the person who handles them.1
average response of the store team to a customer call or equipment alert
Measured in every store, on every shift.1
1 Results from cWatch rollouts in more than 500 stores in 11 countries. Individual results depend on store format and traffic. Read customer stories
The everyday challenges on the shop floor
Most lost sales never show up in a report.
A shopper who can't get help simply leaves. A machine alert nobody sees simply waits. Either way the store loses sales, and no report shows it.
How it works
From request to resolved in seconds.
Follow one customer call from the first tap to the moment it is resolved and measured.
A request comes in
A shopper taps the call point or asks the AI Customer Assistant. A reverse vending machine or other store equipment sends an alert. A colleague asks for a hand.
It lands on the right wrist
The nearest free associate feels it on the watch and takes it with one tap. If nobody does, it escalates.
Resolved and measured
Every response time is recorded for the store and HQ.
For headquarters
See every store from one screen.
Every customer call, machine alert and response time is measured in every store. Compare stores, see where service can be improved and which stores set the standard.
cDashboardLiveSample data
1,284customer requests today
0:24average time to react
96.7%taken by staff
42not taken in time
Customer requests per hour
Average time to react, by store
186signals and requests
0:13average response
4:12longest wait today
3problems to fix
Latest signals and response times
| Time | Signal | Taken by | Response |
|---|
Needs attention
RVM 2 called 5 times todayBin full before every peak. Check the emptying schedule.
Checkout 3 queue alerts, 17:00-18:30Every evening this week. One more person on checkouts.
Cold room 2 door left open twiceAverage 2:40 until closed.
Bakery team, 0:12 averageFastest team in the store this week.
95.2%machine availability today
642machines in 214 stores
27machines out of order now
38 minaverage time to fix
All machines runningNeeds attentionOut of order
Stores that need action now
- Köln, EhrenfeldRVM 2 out of order1 h 12 min
- Leipzig, PlagwitzRVM 1 and RVM 3 offline48 min
- Frankfurt, SachsenhausenRVM 1 out of order31 min
- Stuttgart, Bad CannstattRVM 2 bin full26 min
- Düsseldorf, BilkRVM 4 out of order22 min
- Hannover, ListRVM 1 paper jam9 min
- Bremen, NeustadtRVM 2 bin full4 min
- Compare every store
- See problems before customers do
- Prove the ROI
Works with
- Reverse vending machines
- Checkouts and self-checkouts
- Ovens and cold rooms
- Customer call points
- ERP and WMS
- Cameras and sensors
Solutions
Built for your store format.
Large stores where shoppers need advice, and busy stores where every minute of the team counts. One system covers both.
In-store conversion
DIY & garden
The AI Customer Assistant answers 90% of the questions shoppers ask most often, so store associates have more time for complex problems and for serving customers.
90%of the most common questions answered by the AI Customer Assistant
See how it works in DIY & garden
Customer stories
Store teams don't want to go back.
"cWatch changed the way we work. It means faster service, better communication, and a smoother experience for everyone - our team and our customers. It's a gamechanger for us. We are so satisfied with this solution that we have recommended cWatch to our headquarters for consideration during Intersport's national buying days."
Vincent BoissonneauStore Manager, Intersport Villeneuve-sur-Lot
92%of customer calls handled
14 saverage time to answer a call
+9%conversion on the sales floor
2xfaster response to a customer call
1 stepinstead of three trips for every price check
3call points: fish counter, reverse vending machine and loading dock
95%of customer calls answered across the whole store
+12%sales with advice in store
Ready for your network
Ready for 10 stores or 1,000.
Built for network-wide rollout, with nothing for your IT team to build.
Rollout
Devices arrive configured within 10 days of signing the pilot agreement. About 30 minutes of training, and the team works with cWatch on the same shift. Every store gets the same ready kit, switched on remotely.
How the system worksSecurity and compliance
Data hosted in the EU, on AWS in Frankfurt, with a data processing agreement ready to sign. Every device has its own SIM card, so nothing runs on the store network.
Trust CenterEmployee privacy
No GPS and no recording of conversations. Watches are not assigned to people: the associate logs in with a PIN at the start of the shift and is logged out when the watch goes back on the charger.
Employee privacy in the Trust CenterSupport
By phone and email, 8:00 to 18:00 CET. A device that fails is replaced at no extra cost, ordered straight from the cDashboard.
Help center