Benefits - Grocery & General Merchandising - cWatch

Secure your store.
Protect your people

Turn every employee into an active theft-prevention agent and ensure their safety in any situation through discreet, instant alerts.

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Your key benefits with cWatch

35% reduction in shoplifting incidents

Visible team coordination and discreet instant alerts deter theft, directly safeguarding your store’s bottom line..

+40% faster staff response to threats

With one-tap alerts and real-time coordination, every employee can quickly report suspicious behavior or call for backup, dramatically improving reaction times.

3 month ROI

Lower theft, reduced staff turnover, and fewer operational inefficiencies deliver a fast return on investment.

See how it works in your stores

Train staff to spot theft early

The floor team must be trained to recognise common shoplifting patterns and stay aware of their surroundings so they can detect risks while carrying out their daily tasks.

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Instant alerts from the wrist

When an employee notices suspicious behaviour, they can trigger an alert with a single tap on the cWatch they always have on their wrist, instantly notifying nearby colleagues, managers or security so the team can respond discreetly and prevent theft.

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Immediate support
in emergencies

Using the same one-tap feature, employees can quickly call for support when facing an aggressive customer, ensuring immediate backup and reducing the risk of harm.

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Fast response to medical emergencies

In medical emergencies, staff can request urgent assistance just as easily, helping protect both employees and customers in critical situations.

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Build a connected anti-theft ecosystem

Integrating cWatch with systems like EAS, CCTV, self-checkout, smart shelves, RFID, and security tags allows these devices to send instant alerts directly to employees’ cWatches, enabling much faster reactions and a more effective theft-prevention network.

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What our clients say

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The response to the cWatches has been amazing. These devices elevate the quality of work to the next level. If they were taken away from employees now, it would likely be met with considerable opposition.

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Patryk Górnicki Owner of Bricomarché Brzeg Dolny
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At our AD Delhaize store, we place a strong focus on the customer experience. Thanks to cWatch, I can solve 90% of customer issues immediately. We also work much more efficiently, with less running back and forth to check shelf prices or find colleagues. There’s also less need to use the store speakers, which creates a calmer shopping experience for our customers.

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Sophie Vranckx Store manager at AD Delhaize Wezemaal
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cWatch strikes the perfect balance between instant communication and clear customer interaction. It removes any hesitation from customers, making us more approachable and ready to assist. It simplifies our work and ensures constant connection with people – an indispensable solution!

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Maciej Siwek Operational Leader, Decathlon
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At XXXLutz, we do everything to offer the best customer experience. With cPanel and cWatch, customers needing advice on a bedroom, sofa, or closet no longer have to look for staff in our extensive stores— just tap cPanel, and a specialist is notified. cWatch also helps us perform better during peak times.

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Levente Fazakas Area Sales Manager XXXLutz Germany
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Our 2,500 m² Carrefour store needs smooth staff communication. Walkie-talkies with wired earpieces or headsets were impractical. With cWatch, everyone—young and old—was instantly convinced. Unlike headsets that broadcast to all, cWatch lets us send messages individually and discreetly, making it the ideal tool on the store floor.

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Steven Willems Store Manager Carrefour Market Diepenbeek
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Using cWatch, I can manage my two SPAR stores much more efficiently. The watch allows me to address everyone—either individually or in groups—directly and ask them to perform tasks without having to find them in the store first. The cWatch Bridge is also great—it lets me reach the other store even when I’m not there. Even though our store isn’t huge, cWatch greatly boosts our team’s efficiency and productivity.

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Eddy Van Meerbeek Franchisee SPAR Kessel-Lo & Huldenberg
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cWatch is the perfect communication device for our staff at the Marks & Spencer Melantrich store in Prague. Most importantly, with the cPanels, we can offer our customers a much better experience! We placed the cPanels next to the fitting rooms, so when customers need assistance while trying on clothes, they can simply tap the tablet to notify an employee via their cWatch.

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Lenka Koncinska Retail and Operations Manager M&S
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“We now have faster service, better communication, and safer stores. cWatch is the future for B&M. The ability to efficiently manage operations, improve security, and enhance the customer experience across both my locations—thanks to features like cPanel and the inter-store Bridge—has been a true game-changer for us.”

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Charles Pointeau Owner of B&M St Eulalie and Libourne, Owner, B&M Sainte-Eulalie & Libourne.
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“cWatch changed the way we work. It means faster service, better communication, and a smoother experience for everyone – our team and our customers. It’s a gamechanger for us. We are so satisfied with this solution that we have recommended cWatch to our headquarters for consideration during Intersport’s national buying days.”

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Vincent Boissonneau Store Manager, Intersport Villeneuve-Sur-Lot.
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The response to the cWatches has been amazing. These devices elevate the quality of work to the next level. If they were taken away from employees now, it would likely be met with considerable opposition.

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Patryk Górnicki Owner of Bricomarché Brzeg Dolny
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At our AD Delhaize store, we place a strong focus on the customer experience. Thanks to cWatch, I can solve 90% of customer issues immediately. We also work much more efficiently, with less running back and forth to check shelf prices or find colleagues. There’s also less need to use the store speakers, which creates a calmer shopping experience for our customers.

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Sophie Vranckx Store manager at AD Delhaize Wezemaal
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cWatch strikes the perfect balance between instant communication and clear customer interaction. It removes any hesitation from customers, making us more approachable and ready to assist. It simplifies our work and ensures constant connection with people – an indispensable solution!

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Maciej Siwek Operational Leader, Decathlon
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At XXXLutz, we do everything to offer the best customer experience. With cPanel and cWatch, customers needing advice on a bedroom, sofa, or closet no longer have to look for staff in our extensive stores— just tap cPanel, and a specialist is notified. cWatch also helps us perform better during peak times.

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Levente Fazakas Area Sales Manager XXXLutz Germany
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Our 2,500 m² Carrefour store needs smooth staff communication. Walkie-talkies with wired earpieces or headsets were impractical. With cWatch, everyone—young and old—was instantly convinced. Unlike headsets that broadcast to all, cWatch lets us send messages individually and discreetly, making it the ideal tool on the store floor.

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Steven Willems Store Manager Carrefour Market Diepenbeek
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Using cWatch, I can manage my two SPAR stores much more efficiently. The watch allows me to address everyone—either individually or in groups—directly and ask them to perform tasks without having to find them in the store first. The cWatch Bridge is also great—it lets me reach the other store even when I’m not there. Even though our store isn’t huge, cWatch greatly boosts our team’s efficiency and productivity.

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Eddy Van Meerbeek Franchisee SPAR Kessel-Lo & Huldenberg
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cWatch is the perfect communication device for our staff at the Marks & Spencer Melantrich store in Prague. Most importantly, with the cPanels, we can offer our customers a much better experience! We placed the cPanels next to the fitting rooms, so when customers need assistance while trying on clothes, they can simply tap the tablet to notify an employee via their cWatch.

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Lenka Koncinska Retail and Operations Manager M&S
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“We now have faster service, better communication, and safer stores. cWatch is the future for B&M. The ability to efficiently manage operations, improve security, and enhance the customer experience across both my locations—thanks to features like cPanel and the inter-store Bridge—has been a true game-changer for us.”

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Charles Pointeau Owner of B&M St Eulalie and Libourne, Owner, B&M Sainte-Eulalie & Libourne.
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“cWatch changed the way we work. It means faster service, better communication, and a smoother experience for everyone – our team and our customers. It’s a gamechanger for us. We are so satisfied with this solution that we have recommended cWatch to our headquarters for consideration during Intersport’s national buying days.”

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Vincent Boissonneau Store Manager, Intersport Villeneuve-Sur-Lot.

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