Drive up to 5% revenue uplift across your furniture store network from existing traffic.

In furniture retail, sales are most often lost when customers do not receive immediate support at key purchase decision moments, cannot quickly locate selected items in self-service zones, or abandon the purchase when the product is unavailable in-store. Because purchases are often high-value and considered, missed support at the decision point directly impacts conversion and basket value.

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cWatch in action

See how cWatch improves conversion, service response and lost-sale recovery across furniture stores.

01AI Customer Assistant

The customer has selected a product and needs to find the exact item in the self-serve warehouse.

How cWatch solves it
  1. Through voice communication with the AI Customer Assistant, the customer asks where the selected item is located.
  2. Within seconds, the screen displays the exact aisle, rack and bin location.
  3. It then guides the customer step by step to the pickup location in the warehouse.
Business benefit
Faster product discovery
Shorter path to purchase
Fewer abandoned purchases caused by warehouse complexity
02AI Customer Assistant

The customer wants a made-to-measure wardrobe and needs the right layout, modules and price.

How cWatch solves it
  1. Using voice communication, the customer describes the wardrobe to the AI Customer Assistant: wall width, door type, storage needs and budget.
  2. Within seconds, the screen displays a clear configuration: frame size, sliding or hinged doors, interior modules and lighting.
  3. It also shows the estimated total basket value and product locations.
Business benefit
Advisory that drives conversion
Secures the sale
Increases basket value
03Customer call pointcWatch

The customer is comparing sofas before a high-value purchase and needs advice now.

How cWatch solves it
  1. At the decision point, the customer requests assistance via the cWatch call point.
  2. The assigned associate receives the alert instantly on the cWatch worn on their wrist and comes straight to the sofa area.
  3. The customer sees who is coming and the estimated waiting time on screen.
Business benefit
Immediate support at the decision moment
Fewer walk-outs on high-value purchases
No searching for a store associate in a large store
04Customer call pointcWatch

The customer comes to collect a bedside table ordered online and expects a quick handover.

How cWatch solves it
  1. At the pickup point, the customer enters the order number on the screen.
  2. The assigned associate receives the request instantly on their wrist device and prepares the handover.
  3. The customer sees who is handling the order and the estimated pickup time.
Business benefit
Faster omnichannel fulfilment
Better customer experience
No waiting at the pickup point
05cWatch

The associate is asked a technical question about mattresses.

How cWatch solves it
  1. A customer asks a question the associate can’t answer, for example: “Which mattress is best for a side sleeper?”
  2. The associate requests specialist support directly from the wrist device.
  3. The associate receives either immediate guidance or on-floor assistance from the right category expert, for example: “Medium firmness with a soft shoulder zone. I’m coming over!”
Business benefit
Standardised advisory quality across all stores
Reduces missed sales
Improves conversion
06AI Customer Assistant

The customer came to buy a specific sideboard in oak finish, but it is not available in-store.

How cWatch solves it
  1. The customer checks the product on the AI Customer Assistant.
  2. The customer sees that it is not available in-store, but can be delivered home the next day.
  3. The customer scans the QR code, enters delivery details and completes the order on the spot with payment on delivery.
Business benefit
Fewer lost sales when a product is out of stock
The sale stays with your store
Next-day home delivery for the customer
Results

What retail chains achieve with cWatch.

What furniture retailers are seeing right now with cWatch

+3-8%conversion uplift
+6-15%more sales with advice
+2-5%store revenue uplift

Results from cWatch rollouts in more than 500 stores of retail chains across Europe.

Customer stories

How furniture retailers use cWatch in practice.

Real-world results from retail networks improving conversion, service and execution across their stores.

Portrait of Levente Fazakas, Regional Sales Manager at XXXLutz
“At XXXLutz, we do everything we can to deliver the best possible customer experience. With cPanel and cWatch, a customer who wants advice on a bedroom, a sofa or a wardrobe no longer has to look for a salesperson in our large stores: they simply press cPanel and a specialist is notified immediately. cWatch also helps us perform better during peak periods.”

XXXLutz logoLevente Fazakas, Regional Sales Manager, XXXLutz Germany

See what cWatch can deliver in your furniture & home decor stores.

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