Ready for your IT, security and works council review.
What IT, security, procurement teams and works councils want to know before a cWatch pilot: how cWatch connects to your stores, where data is hosted, who can see it and how we support your teams.
Works from day one, without integration.
Store teams can start communicating, and customers can call for help from the customer call points, with no connection to your systems and no changes to your network.
Built-in 4G SIM
Every cWatch device has its own mobile connection, so it works as soon as it is switched on.
Store WiFi when available
Devices switch to the in-store WiFi automatically when it is available.
No changes to your network
Nothing to install on your servers and no access to your systems needed to run a pilot.
Optional integrations.
Integrations are optional and configured by cWatch. Your IT team provides access, we do the setup. Reverse vending machines connect through the manufacturer’s existing API, usually enabled with a single request to your account manager.
Data for the AI Customer Assistant.
The AI Customer Assistant answers customer questions about where a product is, what it costs and whether it is in stock. To do that, it is set up for each store together with your team.
Store layout
You share the store plan with aisles, shelves and zones, so the assistant can guide customers to the right place.
Product data
You share your product list with categories, prices and stock levels, as a file or through a connection to your product or stock system.
Updates
Prices and stock are refreshed on a schedule agreed with you, so customers always see current information.
Endless aisle
To let customers order products that are not on the shelf, the assistant is connected to your e-commerce or order system.
Where your data is and who can see it.
Where your data is hosted
cWatch runs on Amazon Web Services in the Frankfurt region, Germany.
Frankfurt, GermanyVoice messages and transcripts
Voice messages and their automatic text transcripts are stored for 30 days and then deleted automatically. They are visible only to the people who sent and received them. cWatch staff access them only when your team asks for support with a specific case.
Staff data and works councils
The cDashboard shows response times and task logs per device. Devices are shared and handed out shift by shift, so each device is used by one employee during a shift. In markets with works councils, such as Germany and France, the rollout is usually discussed with them before the pilot, and we support you in that conversation with a clear description of what the system records and who can see it.
GDPR and data processing agreement
cWatch processes your store teams’ data on your behalf, as a data processor under the GDPR. A data processing agreement (DPA) is available and is part of every contract.
Support and certified hardware.
Support
Customer support is available from 8:00 to 18:00 CET by phone and email. Faulty devices are repaired or replaced as part of the subscription, at no extra cost.
Certified hardware
cWatch devices, customer call points and charging stations carry CE declarations of conformity. You can find them in the Help center.
Frequently asked questions
Does cWatch need store WiFi?
No. Every device has a built-in SIM card with 4G, and mobile data is included in the subscription. Where store WiFi is available, the device switches to it automatically.
Is cWatch GDPR-compliant, and where is the data hosted?
cWatch runs on Amazon Web Services in the Frankfurt region, Germany. A data processing agreement (DPA) is part of every contract. Voice messages and their transcripts are stored for 30 days and then deleted automatically.
Does cWatch track employees?
No. The watch has no GPS and does not record conversations in the store. The only things stored are the voice messages that employees choose to send themselves, kept for 30 days and then deleted automatically.
Does the rollout require an IT project?
No. No integration is needed to start a pilot. Integrations are optional: your IT team provides access, and cWatch does the setup.
What support is included?
Support by phone and email, 8:00 to 18:00 CET. A device that fails is replaced at no extra cost. cWatch devices, customer call points and charging stations carry CE declarations of conformity.
Questions from your IT or security team?
Get in touch and we’ll walk your team through the details.
