Customer stories
How retailers use cWatch in practice.
Real-world results from retail networks improving conversion, execution and uptime across their stores.
€5-8more in the average basket
Île-Jourdain
Île-Jourdain92%of customer calls handled, in 14 seconds on average
Villeneuve-sur-Lot
Villeneuve-sur-Lot10 sto answer a customer call for adviceBrzeg Dolny
Brzeg Dolny90%of customer issues solved immediately
Wezemaal
WezemaalFeatured stories
What store managers say after the rollout.
Grocery“It’s simply more discreet and convenient, and for my employees, that’s a huge advantage.”
Steven Willems, franchisee, Carrefour Market Diepenbeek
- 25watches across all departments
- 2,504 m²covered with direct, discreet messages
Grocery“Thanks to cWatch, I can solve 90% of customer issues immediately.”
Sophie Vranckx, store manager, AD Delhaize Wezemaal
- 90%of customer issues solved immediately
- Fewer walks to check shelf prices or find colleagues
Sports & outdoor“cWatch changed the way we work. It’s a gamechanger for us.”
Vincent Boissonneau, store manager, Intersport Villeneuve-sur-Lot
- 92%of customer calls handled
- 14 saverage time to answer a call
- 3,000 m²store with a 35-person team
All stories
Explore stories by store format.
DIY & gardenÎle-Jourdain€5-8more in the average basketRead the full story
Sports & outdoorVilleneuve-sur-Lot92%of customer calls handled, in 14 s on averageRead the full story
GroceryMarket Tongeren3 → 1trips for a price checkRead the full story
DIY & gardenBrzeg Dolny10 sto answer a customer callRead the full story
GroceryWezemaal90%of customer issues solved immediatelyRead the full story
Sports & outdoor
MagnoliaEvery customer reachedat weekend peaks, with 30 watches on the floorRead the full story
GroceryMarket DiepenbeekNo more walkie-talkiesdiscreet direct messages across 2,504 m²Read the full story
Sports & outdoor
GaillacNo more searchingfor colleagues on the 800 m² floorRead the full story
Sports & outdoorFrontonInstant answerson product availability, no walking the floorRead the full story
Fashion
Nort-sur-ErdreOne tapfor Click and Collect customers to call staffRead the full story
Sports & outdoorNort-sur-ErdreOne device eachinstead of phone calls for the 10-person teamRead the full storyTrusted by over 40,000 store associates in 11 countries
See the difference in your own store.
Free 30-day pilot in up to 3 stores. Devices in 10 days, team live in one shift, results measured before and after. Book a 30-minute demo. No IT project.
