Challenge
Communication that slowed the store down
“We used mobile phones and considered walkie-talkies, but neither was ideal,” explains Vincent, the store manager.
- Mobile phones were cumbersome on the shop floor
- Earpieces made store associates look busy to customers
- Walkie-talkies were considered, but not the right fit
- The store needed a simple, immediate way to respond
Solution
Every team member reachable, every customer heard
20 staff members wear cWatch watches and 5 customer call points stand in key areas, such as running shoes and the tennis service counter. Setting up an account took under a minute, a big plus for the young team.
- 20staff members connected
- 20watches
- 5customer call points
- 1cDashboard
