Challenge
Too few people to cover a large store
Yohan Fréjabise, formerly a telecom executive, took ownership of a store that was underperforming.
- About 2,000 m² plus an outdoor area, covered by a small team
- Customers waiting for help with no one nearby
- Internal communication that slowed teamwork down
- A clear need to bring customers back to the store
Solution
The whole team connected, customers one tap away
The 15-person team shares 10 cWatch watches. Five customer call points were placed across the store, so shoppers can ask for help without searching for a store associate. The store manager follows everything live in the cDashboard.
- 15employees
- 10watches shared across shifts
- 5customer call points
- 1cDashboard for the manager
