Improve store execution and labour efficiency across your grocery network.

In grocery retail, operational efficiency is won or lost in hundreds of micro-moments every day, from shelf replenishment and queue management to fresh food checks and incident response. cWatch is a system for running store work in real time, and store teams wear it comfortably through the whole shift, enabling faster response and better floor coordination.

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cWatch in action

See how cWatch improves store execution, response times and fresh control across grocery stores.

01cWatch

Managers need more replenishment per shift, but delegating and coordinating teams eats the time.

How cWatch solves it
  1. The manager issues the replenishment task instantly through voice communication on cWatch.
  2. The assigned associate receives the alert immediately and confirms task pickup.
  3. The associate coordinates with the backroom team without unnecessary walking.
Business benefit
More shelves replenished within the same labour hours
Faster coordination
Less manager time spent on manual delegation
02cWatch

Queues build within minutes at peaks, while staff reallocation is too slow to keep up.

How cWatch solves it
  1. The checkout associate or nearby team member instantly requests support through cWatch.
  2. The nearest available colleague receives the alert directly and moves to the required zone immediately.
  3. The wider store team is not disrupted.
Business benefit
Faster staff reallocation during peak traffic
Fewer team distractions
More efficient use of labour hours
03cWatch

Fridges, bakery ovens and other store equipment need attention at the right moment, or stock is lost.

How cWatch solves it
  1. Connected fridges, bakery ovens and other equipment send an alert to cWatch as soon as something needs attention.
  2. The nearest associate receives the alert on the wrist and accepts it.
  3. The associate closes the fridge door, takes the bread out or fixes the issue straight away.
Business benefit
Less food waste
Less shrink
Better fresh product control
04cWatch

Teams waste time checking the bottle return machine, and faults are found only after customers leave.

How cWatch solves it
  1. cWatch connects directly with the RVM.
  2. It alerts the assigned associate only when action is required, such as full capacity, paper replacement or customer assistance.
  3. The issue is resolved immediately, before customers leave the store.
Business benefit
Maximised RVM uptime
No more routine checks
Fewer customer walkouts
05cWatch

Spills, hazards and equipment faults need immediate action, but escalation is manual and slow.

How cWatch solves it
  1. The incident is instantly routed through cWatch to the nearest available associate or the assigned maintenance team member.
  2. The task is acknowledged immediately.
  3. It is resolved without store-wide announcements.
Business benefit
Faster issue response
Clearer task ownership
Safer store operations
06Customer call pointcWatch

Teams repeatedly check the loading bay to see if the supplier arrived, which delays unloading.

How cWatch solves it
  1. When the supplier arrives, they use the dedicated customer call point at the loading bay.
  2. The receiving team is instantly alerted on cWatch.
  3. The assigned associate confirms task pickup immediately.
Business benefit
Zero loading-bay checks
Faster unloading response
Quicker handover of goods to the backroom team
Results

What retail chains achieve with cWatch.

What grocery retailers are seeing right now with cWatch

+2.5-4%higher staff efficiency
< 15 saverage staff response to a customer call or equipment alert
4 in 5store associates want to keep working with cWatch after the pilot

Results from cWatch rollouts in more than 500 stores of retail chains across Europe.

See how cWatch improves store execution and labour efficiency across your grocery stores.

Book a 30-min ROI demo
active: Olivia S.