Customer story Delhaize AD logo

AD Delhaize Wezemaal improves retail efficiency with cWatch.

Store manager Sophie Vranckx replaced manual stock checks and slow hand-offs with instant answers on the wrist, and created a calmer store for her customers.

Results

Answers on the spot.

90%of customer issues solved immediately

Less walkingfewer trips to check shelf prices or find colleagues

Calmer storefewer loudspeaker announcements

The story

Instant answers instead of walking the floor.

Challenge

Time lost between questions and answers

In a store that puts the customer experience first, every walk across the floor costs time.

Manual stock checks
Slow hand-offs between colleagues
Walking to check shelf prices or find a colleague
Frequent loudspeaker announcements

Solution

Answers on the wrist

With cWatch, store associates ask a colleague directly and get the answer on their wrist, without leaving the customer.

Impact

What changed in the store.

Customers helped right away

90% of customer issues are solved immediately.

Less walking

Fewer trips to check shelf prices or find colleagues.

A calmer store

Fewer loudspeaker announcements make shopping more pleasant.

“At our AD Delhaize store, we place a strong focus on the customer experience. Thanks to cWatch, I can solve 90% of customer issues immediately. We also work much more efficiently, with less running back and forth to check shelf prices or find colleagues.”

Delhaize AD logo Sophie Vranckx, store manager, AD Delhaize Wezemaal

See the difference in your own store.

Free 30-day pilot in up to 3 stores. Devices in 10 days, team live in one shift, results measured before and after. Book a 30-minute demo. No IT project.

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