Customer story Carrefour logo

Carrefour Market Diepenbeek switches to discreet, efficient in-store communication.

In a 2,504 m² supermarket, franchisee Steven Willems moved his team from cumbersome walkie-talkies and uncomfortable headsets to cWatch, improving comfort, connectivity and efficiency.

Store2,504 m²

On the wrist25 watches

CheckoutsEvery cashier connected

ServiceAll-inclusive

Results

What the team gained.

25watches across all departments

2,504 m²covered with direct, discreet messages

100%of checkout staff connected

The story

A communication system that finally works.

Challenge

Systems that got in the way

“The store is 2,504 m² in size, which makes communication between our people very important,” says Steven Willems.

Walkie-talkie cables got in the way during tasks
Headsets pressed on hair and became painful over time
General messages meant everyone heard everything
The team needed discreet, targeted communication

Solution

Intuitive, comfortable and targeted

“It’s just pressing one button, selecting a person, speaking the message, and you’re off.” Every department is reachable through at least one watch, and all store associates at the checkouts wear one by default.

25watches across departments
1button to reach a colleague
30 minbreak timer
1price, everything included

Impact

What changed in the store.

Comfort for everyone

“A watch can be worn and tolerated by everyone.”

Faster, discreet communication

Store associates at the checkouts and on the floor reach each other directly, without walking to the register.

Faster customer service

Quicker internal communication means much faster service for customers.

Better security

Store associates alert cashiers discreetly about potential shoplifting.

Predictable costs

One fixed monthly fee covers the SIM card, updates and repairs.

“It’s simply more discreet and convenient, and for my employees, that’s a huge advantage.”

Carrefour logo Steven Willems, franchisee, Carrefour Market Diepenbeek

See the difference in your own store.

Free 30-day pilot in up to 3 stores. Devices in 10 days, team live in one shift, results measured before and after. Book a 30-minute demo. No IT project.

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