Challenge
Too many trips, too little time
Traditional communication tools weren’t keeping up. Store associates walked between departments to solve problems, and interruptions during customer interactions were constant.
- Service counters that couldn’t always be staffed
- Suppliers waiting too long at the loading dock
- Repeated back-and-forth for price checks
- Frustrated customers and overwhelmed store associates
Solution
The right person alerted, every time
Store associates wear cWatch watches connected to call points at the fish counter, the reverse vending machine and the loading dock. When a customer presses the button, the right person gets the alert. If no one responds, the call escalates to managers and the front desk. Custom calls, such as “Call 30” for collecting small change at the register, simplify daily routines.
