Customer story Decathlon logo

Decathlon Magnolia boosts team collaboration and customer satisfaction.

Weekends and peak shopping days at Decathlon Magnolia in Wrocław meant busy store associates and customers waiting for help. cWatch connected the team and made immediate service possible.

Decathlon MagnoliaWatch the video story
StoreDecathlon Magnolia, Wrocław
On the wrist30 watches
For customers2 call points
Results

Every customer reached, even at peak times.

30watches shared across shifts
+9%conversion on the sales floor
2xfaster response to a customer call
The story

Fast service when the store is busiest.

Challenge

Peak days, busy store associates, waiting customers

Decathlon Magnolia found it hard to give quick service during busy times.

  • Weekends and peak days left customers waiting
  • Store associates were busy with tasks and hard to reach
  • Traditional staff communication caused delays
  • Productivity suffered during the busiest hours
Solution

One click to the right colleague

With one click, store associates reach each other and respond to customer needs right away. Call points let customers ask for help without waiting for someone to pass by, especially at high-traffic times.

  • 30watches
  • 2customer call points
  • 1cDashboard
  • 1click to reach a colleague
Impact

What changed in the store.

Higher efficiency

Better coordination reduces delays, tasks get done faster and customers wait less.

Better customer service

Quicker, more personal service leaves customers feeling cared for.

Seamless communication

Short, direct messages across the store make sure no request is overlooked.

Flexible use

Watches are shared between shifts, and quick service keeps them always available.

No barriers

Customers and store associates connect immediately, without phone calls.

Maciej Siwek
“For me, cWatch is primarily an enhancement in work efficiency, constant contact with people, and the ability to provide immediate service to our customers. It removes barriers, increases productivity, and makes our workday much more effective.”

Decathlon logoMaciej Siwek, operational leader, Decathlon

See the difference in your own store.

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