Customer story Sport 2000 logo

Sport 2000 Nort-sur-Erdre: connecting teams, capturing customers.

Florian, assistant manager of an 800 m² Sport 2000 store with a team of ten, replaced phone and microphone calls with cWatch, especially for the busy peak seasons.

Store800 m²

Team10 employees

On the wristOne device each

For customersCall point

The story

One team, connected in every corner of the store.

Challenge

Phones and microphones that didn’t reach everyone

Communication was hardest during peak seasons.

Reliance on phones and microphone calls
Messages reached individuals, not the whole team
Slower customer service and operations

Solution

One device for every team member

Every store associate wears a cWatch watch, and customers can ask for help from a call point, wherever the team is in the store.

Impact

What changed in the store.

Better team communication

Everyone is reachable wherever they are, so issues get solved faster.

Higher productivity

Time saved on communication goes back to customers and essential tasks.

Better customer journey

Customers get help faster, which shows in satisfaction and sales.

“cWatch has revolutionized our store’s communication. It’s incredibly easy to use, saves us a significant amount of time, and has made a tangible difference in our team’s ability to connect with each other and our customers.”

Sport 2000 logo Florian Balavoine, Sport 2000 Nort-sur-Erdre

See the difference in your own store.

Free 30-day pilot in up to 3 stores. Devices in 10 days, team live in one shift, results measured before and after. Book a 30-minute demo. No IT project.

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